Best practices to maintain positive feedback and rating Estimated reading: 4 minutes 93 views This table outlines the best practices for identifying and resolving potential problems, which may lead to positive ratings. Problem Possible Causes Solutions Stock – out Inventory is not available · Do not list backordered items. · Maintain a minimum threshold of inventory. · Remove offerings that are consistently out-of-stock. Inventory quantity is not accurate · Send inventory update feeds as frequently as orders arrive from non-AlphaDiscounters channels, up to every 15 minutes. · Ensure that you process AlphaDiscounters orders quickly. · Set aside dedicated inventory for AlphaDiscounters orders. · If you use text files, you can simplify inventory updates by setting update-delete to partial update, and then use only the SKU and quantity data. The rest of the columns can be left blank. · You can add multiple product listings using inventory files. For more information, see Add your products using inventory files. Drop-shipper inventory isn’t up to date · Monitor availability and ship times closely. · Synchronize your back-end systems to monitor availability and ship times. Late shipment Product takes longer to ship than promised · If you use text files, set an accurate lead-time-to-ship for each SKU. · If you use the Add a Product feature, use the handling time field for this purpose. For more information, see Add your products using inventory files. · If you use XML, use the fulfillment latency element. · Notify buyers of any errors as early as possible, and cancel the product or order by default. · Upgrade automatically to an expedited shipping method if you are shipping an order late. · Remove offerings that are consistently shipped late. Buyer missed shipment notification · Send tracking information with your fulfillment feed. Messy or complicated return Your return policy restricts full refunds before 30 days · Provide full product refunds for a standard 30-day period. Your returns policies are complicated, vague, or burdensome · Rigorously review and clarify the language of the returns policy in your online AlphaDiscounters Help pages. · Streamline and simplify complex returns processes wherever possible. Product not as described Product image does not accurately depict its features · Provide clear images at the maximum allowed image size. · Offer multiple views of a product for thoroughness and accuracy of detail. · Ensure that the images meet all the requirements. For more information, see Product image requirements. The size or material is different than expected · Provide custom sizing charts. For more information, see Create custom help pages. · Fully fill out the description and product dimension fields. Wrong size or wrong product Incorrect product shipped · Check your packing, picking, and shipping processes for issues that cause errors. · Check that your SKU matches to the right product on AlphaDiscounters. Product quality Buyer not satisfied with product quality · Describe your product carefully. Do not use phrases like “high-quality” for a product whose best attribute is its low price. · Remove products that consistently cause negative feedback. · Include usage instructions on the product detail page and in shipment. Customer service issue Buyers cannot reach your customer service department · Make sure that your customer service phone number and email address are correct in your online AlphaDiscounters Help pages. · Use short, easy-to-type email addresses for customer service. · Adjust your spam filter to ensure that incoming buyer messages are not categorized as junk. Buyers are not getting timely responses · Acknowledge every phone call and email within 24 hours. Removal of feedback Incorrect feedback · You can request a removal using the Feedback Manager. Refer to Request removal of feedback. · Utilize the option to post a public reply for the feedback received. It will demonstrate your willingness to solve problems to prospective buyers and earn their trust. Refer to Post a public reply and Can AlphaDiscounters remove buyer feedback for additional details.
